Terms of service

TERMS AND CONDITIONS OF SALE — Tinaïah Shop Last updated: May 2026

1. General The website tinaiah.com is operated by Tinaïah Shop. By accessing the site and making a purchase, you confirm that you have read, understood, and agreed to these Terms and Conditions of Sale. These terms apply to all purchases made on our online store.

2. Products and Availability We reserve the right to modify, limit, or discontinue the sale of any product at any time without notice. Product photos are for illustrative purposes only and may slightly differ from the product received due to your screen display settings.

3. Prices and Taxes All prices are displayed in Canadian dollars (CAD) unless otherwise stated. Applicable taxes (GST, QST, VAT, etc.) are calculated based on your country and delivery region and are added at the time of payment. We reserve the right to modify our prices at any time without notice.

4. Orders and Payment We reserve the right to refuse or cancel any order, particularly in cases of:

  • Pricing or product description errors
  • Payment issues or suspected fraud
  • Out-of-stock items

Payments are processed securely via Shopify Payments. In the event of cancellation, you will be fully refunded to your original payment method.

5. Shipping Delivery timeframes are estimates and may vary depending on your region and our supplier. Our products are shipped from various international warehouses. Please refer to our Shipping Policy for full details on timeframes and costs.

6. Returns and Refunds Please refer to our Return and Refund Policy for full terms and conditions. In summary, you have 14 days from receipt to report any issue to us.

7. Intellectual Property All content on this site (images, text, logos, design) is the exclusive property of Tinaïah Shop and is protected by Canadian and international intellectual property laws. Any reproduction, distribution, or use without prior written authorization is strictly prohibited.

8. Limitation of Liability Tinaïah Shop shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of this site or purchased products, to the extent permitted by applicable law. Our total liability shall not exceed the amount of your order.

9. Applicable Law These terms are governed by the laws in force in Canada (Province of Ontario). Any dispute shall be submitted to the competent jurisdiction of the Province of Ontario, without prejudice to the mandatory rights you hold in your country of residence.

10. European Union Consumer Rights In accordance with European legislation, consumers residing in the EU benefit from additional rights:

  • Right of withdrawal of 14 calendar days without justification
  • Legal guarantee of conformity of 2 years on products
  • Access to out-of-court dispute resolution via the European platform

11. Changes to Terms We reserve the right to modify these terms at any time. Changes take effect upon publication on the site. It is your responsibility to review them regularly.

12. Contact For any questions regarding these terms: 📧 contact@tinaiah.com