Privacy policy
Last updated: May 28, 2026
Introduction
Tinaïah Shop operates this online store to provide you with a personalized shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you access our Services or make a purchase.
Personal Information We Collect
Depending on your interaction with our Services, we may collect:
- Contact information — name, address, phone number, email
- Financial information — payment card data (processed securely via Shopify Payments)
- Account information — credentials, preferences, settings
- Transaction information — items viewed, purchased, returned, or cancelled
- Communications — messages sent to our customer service
- Device data — IP address, browser, unique identifiers
- Usage data — browsing behavior on our site
Sources of Information
- Directly from you (account creation, purchase, contact)
- Automatically via cookies and similar technologies
- Via our service providers (Shopify, Klaviyo, Meta, TikTok, Google)
- Via third-party partners
How We Use Your Information
- Order processing — fulfillment, shipping, refunds
- Marketing — emails and SMS via Klaviyo, targeted ads via Meta (Facebook/Instagram), TikTok, and Google
- Personalization — product recommendations based on your history
- Security and fraud prevention
- Customer service — responding to your inquiries
- Legal compliance — meeting our regulatory obligations
Third-Party Tools and Cookies
We use the following third-party services that may collect your data:
| Service | Purpose |
|---|---|
| Shopify | Hosting, payments, order management |
| Klaviyo | Email and SMS marketing |
| Meta (Facebook/Instagram) | Targeted advertising, tracking pixel |
| TikTok | Targeted advertising, tracking pixel |
| Google Analytics / Google Ads | Traffic analysis, targeted advertising |
These services use cookies and similar technologies to track your activity. You can manage your cookie preferences via our consent banner or your browser settings.
Disclosure of Information
We may share your information with:
- Shopify and our service providers (payment processing, shipping, storage)
- Our marketing partners (Meta, TikTok, Google, Klaviyo) — in accordance with their own privacy policies
- Legal authorities if required by law
- An acquirer in the event of a merger or acquisition
Your Rights
Depending on your place of residence:
- Canada (PIPEDA / Quebec Law 25) — right to access, rectify, and delete your data
- United States / California (CCPA) — right to know, delete, and opt out of the sale of your data
- European Union / United Kingdom (GDPR) — right of access, rectification, erasure, portability, objection, and withdrawal of consent
To exercise your rights, contact us at contact@tinaiah.com. We will respond within the timeframes required by applicable law.
International Transfers
Your data may be transferred and processed outside your country of residence. For transfers outside the EEA or the United Kingdom, we use recognized mechanisms such as standard contractual clauses.
Data Retention
We retain your data for as long as necessary to provide the Services, comply with our legal obligations, and resolve disputes.
Children
Our Services are not intended for children under the age of 16. We do not knowingly collect their personal data.
Changes
We may update this policy at any time. The date of the last update will always be indicated at the top of this page.
Contact
For any privacy-related questions: 📧 contact@tinaiah.com — Tinaïah Shop is the data controller for your personal data.