Shipping policy

SHIPPING POLICY — Tinaïah Shop Last updated: May 2026

📦 Order Processing All orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation email with your tracking number once your order has shipped.

🇨🇦 Canada

✅ Free shipping on orders over $75 CAD

🇺🇸 United States

⚠️ Customs fees or import taxes may apply depending on your state. These fees are entirely the customer's responsibility and are not included in the displayed price.

🇪🇺 Europe (France, Belgium, Switzerland, and other European countries)

⚠️ In accordance with European regulations, applicable taxes and customs duties vary by destination country and are entirely the customer's responsibility.

🌍 Rest of the World

⚠️ Customs fees or import taxes may apply depending on your country. These fees are the customer's responsibility.

📍 Order Tracking A tracking number will be sent to you by email as soon as your package ships. Tracking may take 24 to 48 hours to become active after receiving the email.

⚠️ Delays The timeframes indicated are estimates. Delays may occur due to factors beyond our control, including:

• Customs inspections
• Weather conditions
• High-demand periods (holidays, sales)
• Carrier disruptions

We thank you for your understanding and remain available for any follow-up.

📦 Lost or Undelivered Package If you have not received your package after 30 business days (Canada) or 35 business days (international), contact us — we will open an investigation with the carrier.

📧 Contact For any shipping-related questions: 📧 contact@tinaiah.com We respond within 2 to 3 business days.